Work

The effect of standardization and customization on service satisfaction

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of Service Science

DOI: 10.1007/s12927-010-0001-3

Authors: Guangping Wang, Jianling Wang, Xiaoqin Ma, Robin G. Qiu

Institutions: Pennsylvania State University, Nanjing University of Aeronautics and Astronautics, Yancheng Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2053448757

FWCI: 5.04

Cites: 52

Cited by: 66

Related to: 10