Work

Service behaviors that lead to satisfied customers

Year: 2000

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/03090560010311920

Author: Kathryn Frazer Winsted

Institution: Pace University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2054831314

FWCI: 5.149

Cites: 67

Cited by: 271

Related to: 10