Work

The impact of loyalty with e‐CRM software and e‐services

Year: 2002

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230210447931

Authors: Steven A. Taylor, Gary L. Hunter

Institution: Illinois State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2055413543

FWCI: 5.884

Cites: 45

Cited by: 103

Related to: 10