Work

Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City

Year: 2004

Type: article

Study design: Observational Study

Source: Public Administration Review

DOI: 10.1111/j.1540-6210.2004.00377.x

Authors: Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr, Lisa Gulick, Eve Martinez

Institutions: Baruch College, City University of New York, Government of New York City

Language: English

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: closed

Funders: City University of New York, University of Michigan, Administration for Children and Families

OpenAlex ID: W2055522850

FWCI: 20.16

Cites: 20

Cited by: 264

Related to: 10