Work

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies

Year: 2000

Type: article

Source: Total Quality Management

DOI: 10.1080/09544120050008255

Authors: Arawati Agus, Suresh Kumar Krishnan, Sharifah Latifah Syed A. Kadir

Institutions: National University of Malaysia, University of Malaya

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2055844320

FWCI: 9.335

Cites: 35

Cited by: 133

Related to: 10