Work

The effect of attitude and perception on consumer complaint intentions

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of Consumer Marketing

DOI: 10.1108/07363760310483702

Authors: Chulmin Kim, Sounghie Kim, Subin Im, Changhoon Shin

Institutions: Korea Advanced Institute of Science and Technology, San Francisco State University, Korea Maritime and Ocean University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2055924939

FWCI: 9.276

Cites: 37

Cited by: 226

Related to: 10