Work

When we are onstage, we smile: The effects of emotional labor on employee work outcomes

Year: 2011

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2011.10.009

Authors: Kay H. Chu, Melissa A. Baker, Suzanne K. Murrmann

Institutions: Tunghai University, Virginia Tech

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2056235162

FWCI: 22.53

Cites: 67

Cited by: 177

Related to: 10