Work

A contingency approach to performance measurement in service operations

Year: 2012

Type: article

Study design: Systematic Review

Source: Measuring Business Excellence

DOI: 10.1108/13683041211204662

Authors: Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist, Miikka Palvalin, Virpi Sillanpää, Sanna Pekkola, Juhani Ukko

Institutions: Tampere University of Technology, Lappeenranta-Lahti University of Technology

Language: English

Topic: Accounting and Organizational Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2056495290

FWCI: 8.947

Cites: 52

Cited by: 31

Related to: 10