Work

How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study

Year: 2007

Type: article

Source: Journal of Management Studies

DOI: 10.1111/j.1467-6486.2007.00740.x

Authors: Emmanuella Plakoyiannaki, Nikolaos Tzokas, Pavlos Dimitratos, Michael Saren

Institutions: Aristotle University of Thessaloniki, University of East Anglia, Athens University of Economics and Business, University of Glasgow, University of Leicester

Language: English

Topic: Corporate Governance and Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2056522834

FWCI: 5.679

Cites: 74

Cited by: 83

Related to: 10