Work

The Role of Relational Information Processes and Technology Use in Customer Relationship Management

Year: 2005

Type: article

Source: Journal of Marketing

DOI: 10.1509/jmkg.2005.69.4.177

Authors: Satish Jayachandran, Subhash Sharma, Peter Kaufman, Pushkala Raman

Institutions: University of South Carolina, Illinois State University, Texas Woman's University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2056564500

FWCI: 50.04

Cites: 94

Cited by: 967

Related to: 10