Work

Values‐based service brands: narratives from IKEA

Year: 2006

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520610663471

Authors: Bo Edvardsson, Bo Enquist, Michael Hay

Institution: Karlstad University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2056570148

FWCI: 6.37

Cites: 54

Cited by: 68

Related to: 10