Work

Satisfaction and repurchase behavior in a business-to-business setting: Investigating the moderating effect of manufacturer, company and demographic characteristics

Year: 2007

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2007.05.011

Authors: Marcel Paulssen, Matthias M. Birk

Institutions: Humboldt-Universität zu Berlin, Columbia University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2056584963

FWCI: 3.901

Cites: 51

Cited by: 77

Related to: 10