Work

Customer retaliation at the employee–customer interface

Year: 2008

Type: article

Source: Journal of Management & Organization

DOI: 10.1017/s1833367200003199

Authors: Dominique A Keeffe, Rebekah Russell-Bennett, Alastair Tombs

Institutions: Queensland University of Technology, The University of Queensland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2056660754

FWCI: 3.914

Cites: 50

Cited by: 22

Related to: 10