Work

Measuring university service quality by means of SERVQUAL method

Year: 2012

Type: article

Study design: Observational Study

Source: Asian Journal on Quality

DOI: 10.1108/15982681211287766

Authors: Khodayar Abili, Fatemeh Narenji Thani, Maryam Afarinandehbin

Institution: Mehr Alborz University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2056726992

FWCI: 3.251

Cites: 28

Cited by: 41

Related to: 10