Work

Customer loyalty to one service worker: Should it be discouraged?

Year: 2006

Type: article

Source: International Journal of Research in Marketing

DOI: 10.1016/j.ijresmar.2006.01.007

Authors: Liliana L. Bove, Lester W. Johnson

Institution: The University of Melbourne

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2056750367

FWCI: 13.35

Cites: 93

Cited by: 140

Related to: 10