Live-chat agent assignments to heterogeneous e-customers under imperfect classification
Year: 2011
Type: article
Authors: Paulo Goes, Noyan Ilk, Wei T. Yue, J. Leon Zhao
Institutions: University of Arizona, City University of Hong Kong
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W2057348221