Work

Evaluating service quality in a UK hotel chain: a case study

Year: 2004

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/09596110410550833

Authors: Jiju Antony, Frenie Jiju Antony, Sid Ghosh

Institutions: Glasgow Caledonian University, Bournemouth University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2058042947

FWCI: 6.478

Cites: 12

Cited by: 132

Related to: 10