Work

The moderating effects of involvement with respect to customer relationship management of the airline sector

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Air Transport Management

DOI: 10.1016/j.jairtraman.2013.11.006

Author: Stephen W. Wang

Institution: National Taiwan Ocean University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2058645706

FWCI: 4.807

Cites: 60

Cited by: 24

Related to: 10