Work

Recovering service failure through resource integration

Year: 2014

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2014.942652

Authors: Yingzi Xu, Bård Tronvoll, Bo Edvardsson

Institutions: Auckland University of Technology, Karlstad University, Hedmark University College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2059954720

FWCI: 7.331

Cites: 50

Cited by: 44

Related to: 10