Work

Managing service quality by combining voice of the service provider and voice of their customers

Year: 2002

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520210421383

Authors: Clare Chow‐Chua, Raj Komaran

Institution: National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2060412805

FWCI: 0.736

Cites: 30

Cited by: 52

Related to: 10