Work

The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator

Year: 2008

Type: article

Study design: Observational Study

Source: Computers in Human Behavior

DOI: 10.1016/j.chb.2008.04.014

Authors: Hsin Hsin Chang, Su Wen Chen

Institution: National Cheng Kung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2060917072

FWCI: 18.92

Cites: 90

Cited by: 335

Related to: 10