Work

Customer management and CRM: addressing the dark side

Year: 2011

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876041111119804

Authors: Pennie Frow, Adrian Payne, Ian F. Wilkinson, Louise Young

Institutions: The University of Sydney, UNSW Sydney, Western Sydney University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2062334709

FWCI: 23.51

Cites: 57

Cited by: 135

Related to: 10