Work

E‐service quality: comparing the perceptions of providers and customers

Year: 2009

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520910971539

Authors: Emmanouil Stiakakis, Christos K. Georgiadis

Institution: University of Macedonia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2062480908

FWCI: 7.679

Cites: 54

Cited by: 72

Related to: 10