Work

Consecutive staffing solution using simulation in the contact center

Year: 2010

Type: article

Source: Industrial Management & Data Systems

DOI: 10.1108/26355771080001562

Authors: Jun Woo Kim, Sung Ho Ha

Institutions: Korea Advanced Institute of Science and Technology, Kyungpook National University

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2062636094

FWCI: 0.428

Cites: 29

Cited by: 11

Related to: 10