Work

Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

Year: 2010

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2009.12.007

Authors: Youjae Yi, Rajan Nataraajan, Taeshik Gong

Institutions: Seoul National University, Auburn University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2062962404

FWCI: 17.55

Cites: 78

Cited by: 360

Related to: 10