Work

Context-general and Context-specific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of Interactive Marketing

DOI: 10.1016/j.intmar.2010.04.003

Authors: Anand K. Jaiswal, Rakesh Niraj, Pingali Venugopal

Institutions: Indian Institute of Management Ahmedabad, Case Western Reserve University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2063336732

FWCI: 2.52

Cites: 97

Cited by: 74

Related to: 10