Work

Understanding how changes within service experiences impact prospective vs. retrospective time judgments

Year: 2014

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-014-0415-4

Authors: Elison Ai Ching Lim, Doreen Kum, Yih Hwai Lee

Institutions: Nanyang Technological University, National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2063630909

FWCI: 2.933

Cites: 42

Cited by: 22

Related to: 10