Work

Investigating consumer embarrassment in service interactions

Year: 2012

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2012.08.003

Authors: Luorong (Laurie) Wu, Anna Mattila

Institution: Pennsylvania State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2063680397

FWCI: 1.3

Cites: 66

Cited by: 52

Related to: 10