Work

An Assessment of the Relationship Between Customer Satisfaction and Service Friendliness

Year: 1994

Type: article

Source: Journal of Organizational Behavior Management

DOI: 10.1300/j075v14n02_05

Authors: Carolyn Shaw Brown, Beth Sulzer-Azaroff

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2064031010

FWCI: 2.044

Cites:

Cited by: 109

Related to: 10