Work

Antecedents of mandatory customer participation in service encounters: An empirical study

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2015.01.012

Authors: Sandy C. Chen, Carola Raab, Sarah Tanford

Institutions: Ohio University, University of Nevada, Las Vegas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2064049667

FWCI: 10.3

Cites: 89

Cited by: 58

Related to: 10