Work

Factor analysis of service quality dimension shifts in the information age

Year: 2003

Type: article

Study design: Observational Study

Source: Managerial Auditing Journal

DOI: 10.1108/02686900310474316

Authors: Y.N. Li, K.C. Tan, M. Xie

Institution: National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2064911703

FWCI: 2.146

Cites: 18

Cited by: 37

Related to: 10