Work

The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey

Year: 2010

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/02656711011014267

Authors: Lucía Melián Alzola, Víctor Padrón Robaina

Institution: Universidad de Las Palmas de Gran Canaria

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2065839749

FWCI: 3.78

Cites: 198

Cited by: 29

Related to: 10