Work

Aligning employee service recovery performance with brand values: The role of brand-specific leadership

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2013.803144

Authors: Khanyapuss Punjaisri, Heiner Evanschitzky, John Rudd

Institutions: University of Hull, Aston University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2066290932

FWCI: 4.802

Cites: 124

Cited by: 51

Related to: 10