Work

The effect of emotional provider support on angry versus anxious consumers

Year: 2007

Type: article

Source: International Journal of Research in Marketing

DOI: 10.1016/j.ijresmar.2007.04.001

Authors: Kalyani Menon, Laurette Dubé

Institutions: Wilfrid Laurier University, McGill University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2066739034

FWCI: 4.523

Cites: 45

Cited by: 92

Related to: 10