Work

Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust

Year: 2007

Type: article

Source: Journal of Financial Services Marketing

DOI: 10.1057/palgrave.fsm.4760067

Authors: Tsung-Chi Liu, Li-Wei Wu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2068997233

FWCI: 11.05

Cites: 52

Cited by: 139

Related to: 10