Work

Using the Critical Incident Technique to Understand Critical Aspects of the Minor League Spectator's Experience

Year: 2007

Type: article

Study design: Observational Study

Source: Sport Marketing Quarterly

DOI: 10.1177/106169340701600402

Authors: T. Christopher Greenwell, Janghyuk Lee, Dylan Naeger

Institutions: University of Louisville, Coppin State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W206942733

FWCI: 1.949

Cites: 36

Cited by: 43

Related to: 10