Work

IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes

Year: 2010

Type: conference-paper

Source: IEEE International Enterprise Distributed Object Computing Conference (EDOC)

DOI: 10.1109/edoc.2010.20

Authors: Hamid R. Motahari-Nezhad, Claudio Bartolini, Sven Graupner, Sharad Singhal, Susan Spence

Institution: Hewlett-Packard (United States)

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2069959524

FWCI: 7.638

Cites: 20

Cited by: 18

Related to: 10