Work

A new look at factors influencing total quality management failure: work process control or workforce control?

Year: 2008

Type: article

Abstract: By drawing on multi‐case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non‐managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them.

Source: New Technology Work and Employment

DOI: 10.1111/j.1468-005x.2008.00207.x

Authors: Ebrahim Soltani, Pei‐Chun Lai, Paul Phillips

Institutions: University of Kent, National Pingtung University of Science and Technology

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

Funder: Economic and Social Research Council

OpenAlex ID: W2070110334

FWCI: 3.222

Cites: 68

Cited by: 15

Related to: 10