Work

The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction

Year: 2013

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2013.807681

Authors: Ana Rosa Del Águila-Obra, Antonio Padilla-Meléndez, Rami M.O.O. Al-dweeri

Institutions: Universidad de Málaga, Philadelphia University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2070154898

FWCI: 2.052

Cites: 75

Cited by: 27

Related to: 10