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Service provider responses to anxious and angry customers: different challenges, different payoffs

Year: 2004

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2003.11.002

Authors: K MENON, L DUBE

Institutions: Wilfrid Laurier University, McGill University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Social Sciences and Humanities Research Council of Canada

OpenAlex ID: W2070353832

FWCI: 6.499

Cites: 25

Cited by: 126

Related to: 10