Work

Identity crisis: user perspectives on multiplicity and control in federated identity management

Year: 2009

Type: article

Abstract: Federated identity management systems synthesise complex and fragmented user information into a single entity. Literature from the provider's perspective notes this integration extends many benefits to the end user and the privileges provided by digital identity authentication schemes have been well documented from this perspective. Less explored are the perceptions of federation from the user's perspective. This study reports an empirical user study that examines the relationship between identity and technology using contextual interviews, focus groups and cultural probes. It emerges that while current federated systems satisfy user needs by allowing the construction of multiple digital data sets that are moored to a central identifier, they fail to provide the user with control over the capability to act in the ‘hatch’, ‘match’ and ‘dispatch’ phases of the digital identity lifecycle. Ultimately, this reduces the user's trust in providers and results in reluctance to disclose personal details.

Source: Behaviour and Information Technology

DOI: 10.1080/01449290801987292

Authors: C. Satchell, G. Shanks, S. Howard, J. Murphy

Institutions: The University of Melbourne, Aalborg University, Micro Focus (United States)

Language: English

Topic: Privacy, Security, and Data Protection

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: green

Funder: Australian Research Council

Award: Humanising the Convergence of Information and Communication Technology