Work

SME banking loyalty (and disloyalty): a qualitative study in Hong Kong

Year: 2006

Type: article

Source: International Journal of Bank Marketing

DOI: 10.1108/02652320610642335

Authors: Regan Lam, Suzan Burton

Institutions: City University of Hong Kong, Macquarie University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2071831593

FWCI: 8.265

Cites: 63

Cited by: 150

Related to: 10