Work

Job standardization and service quality: The mediating role of prosocial service behaviors

Year: 2014

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2014.04.004

Authors: Sheng-Hshiung Tsaur, Chih-Hung Wang, Chang-Hua Yen, Yi-Chun Liu

Institutions: National Chiayi University, National Taichung University of Education, National Taichung University of Science and Technology, Chinese Culture University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2071913528

FWCI: 8.064

Cites: 75

Cited by: 75

Related to: 10