Work

Driving service effectiveness through employee-customer linkages

Year: 2002

Type: article

Source: Academy of Management Perspectives

DOI: 10.5465/ame.2002.8951330

Authors: S. Douglas Pugh, Joerg Dietz, Jack W. Wiley, Scott M. Brooks

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2072023734

FWCI: 4.436

Cites: 14

Cited by: 130

Related to: 10