Work

Customer Mind-Set of Employees throughout the Organization

Year: 2002

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/03079459994407

Authors: K. N. Kennedy, F. G. Lassk, J. R. Goolsby

Institutions: University of Alabama at Birmingham, Northeastern University, Loyola University New Orleans

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2072273283

FWCI: 10.35

Cites: 59

Cited by: 153

Related to: 10