Work

Service quality in call centres: implications for customer loyalty

Year: 2002

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520210451894

Author: Alison M. Dean

Institution: Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2072696906

FWCI: 4.417

Cites: 41

Cited by: 112

Related to: 10