Work

Dealing with productivity and quality indicators in a service environment: some field experiences

Year: 1998

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239810228867

Authors: Bart Van Looy, Paul Gemmel, Steven Desmet, Roland Van Dierdonck, Steven Serneels

Institutions: UCLouvain, KU Leuven, Ghent University, Vlerick Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2072959984

FWCI: 3.381

Cites: 30

Cited by: 66

Related to: 10