Work

?Lift and Shift?: Moving the Back Office to India

Year: 2003

Type: article

Abstract: The recent growth in offshoring business processes is driven by the need for cost savings, but, because of the potential for both the quantity and quality of work that may be done overseas, has larger implications for the service economy in developed countries. This paper uses India as a case study to examine the business, knowledge-related, and technological considerations that drive the globalization of business process fulfillment. It also examines the industrial structure that is emerging in India for the work and draws conclusions about its future and its implications for service workers in developed countries. (c) 2004 The Massachusetts Institute of Technology.

Source: Information Technologies and International Development

DOI: 10.1162/154475203322981941

Authors: Rafiq Dossani, Martin Kenney

Institutions: Stanford University, University of California, Davis

Language: English

Topic: Outsourcing and Supply Chain Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Decent work and economic growth, Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W2073153296

FWCI: 5.029

Cites: 25

Cited by: 62

Related to: 10