Work

A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

Year: 2000

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(00)00029-4

Authors: Pratibha A Dabholkar, C.David Shepherd, Dayle I Thorpe

Institutions: University of Tennessee at Knoxville, Kennesaw State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2073462901

FWCI: 29.43

Cites: 48

Cited by: 1,407

Related to: 10