Work

Outsourcing of customer relationship management: implications for customer satisfaction

Year: 2012

Type: article

Source: Journal of Strategic Marketing

DOI: 10.1080/0965254x.2012.734844

Authors: Michael Graf, Bodo B. Schlegelmilch, Susan M. Mudambi, Stephen Tallman

Institutions: OMV (Austria), Vienna University of Economics and Business, Temple University Ambler, University of Richmond

Language: English

Topic: Outsourcing and Supply Chain Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2073481674

FWCI: 2.557

Cites: 51

Cited by: 23

Related to: 10